Air NZ Airpoints Login: Access Your Account & Check Balance

Few things are more frustrating than staring at a login screen and realizing you can’t remember which username or password you used. If you’re an Air New Zealand flyer trying to get into your Airpoints account — now operating under the Koru brand — this guide walks you through exactly how to sign in, check balances, claim missing points, and make sense of the 2025 rebrand. No fluff, just the steps that actually work.

Koru program currencies: Airpoints Dollars and Status Points ·
Login method: Koru number or username and password ·
Official login page: airnewzealand.co.nz/airpoints-account ·
Rebranding announcement: Airpoints to be replaced by Koru (RNZ, 2025)

Here is a quick reference of key program details:

How do I access my Airpoints?

Sign in using your Koru number or username

1. Go to the official login page: airnewzealand.co.nz/airpoints-account.
2. Enter your Koru number (the membership number on your card) or the username you chose when you joined.
3. Enter your password.
4. Click the sign-in button.

The official login page is titled “Login – Koru Account” — a Tier 1 source, directly from Air New Zealand.

Sign in using email and password

If you can’t recall your Koru number, select the “Forgot username / password” link on the same page, per Air New Zealand (official website). The system will send a recovery link to the email address on file. Can’t remember the email either? Call 0800 247 764 from New Zealand or +64 9 357 3000 from overseas — the airline confirms these phone numbers for account recovery on its login page.

Troubleshooting login issues

• Wrong credentials: Use the “Forgot username / password” option. If the email on file is outdated, you’ll need to call support.
• Browser caching: Clear cookies and cache, or try an incognito window — some users report session conflicts on the Koru Account page.
• Account locked: After multiple failed attempts, the system may lock the account temporarily. Wait 30 minutes or call 0800 247 764.

The pattern here: Air New Zealand has moved from a separate Airpoints login to a unified Koru Account gateway. If you’re used to the old flow, the new one might feel like a detour — but it’s actually simpler, with one dashboard for everything. What this means: the airline has quietly consolidated its loyalty infrastructure, and your old credentials still work. Don’t panic if you see “Koru” instead of “Airpoints” on the landing page.

How do I check my Airpoints balance?

View balance after signing in

Once logged in to the Koru Account dashboard (Air New Zealand (official portal)), your Airpoints Dollars and Status Points are displayed prominently. The dashboard also shows how many Status Points you need to retain or upgrade your tier, plus recent activity and benefits. This data comes straight from the airline’s own account management page.

Check balance via the Koru account dashboard

The dashboard includes a tier progress tracker, so you can see at a glance whether you’re on track for Silver, Gold, or Elite status. The airline’s Airpoints Card page (official source) confirms members can “sign in to check their Airpoints balance, see how many Status Points they need to retain or upgrade their tier, and view recent activity and benefits.”

Using the Air NZ mobile app

Air New Zealand’s official app (Tier 1 source) lets Koru members view their profile, points balance, and recent activity at a glance. The app also tracks Status Points earn to show when you’ll reach the next tier. Available on iOS and Android, it’s arguably the fastest way to check on the go.

The trade-off: the app gives you speed, but the web dashboard gives you depth — full activity logs, historical data, and detailed tier breakdowns. For a quick glance, use the app; for a full audit, use the web.

How do I claim Airpoints after a flight?

Automatic crediting when Koru number is in booking

If your Koru number was entered at the time of booking, Airpoints from Air New Zealand flights usually appear in the account within a few days, per Air New Zealand (official earning page). Points from partner airlines or other purchases can take longer. Before submitting a missing-points claim, the airline recommends waiting three to four weeks and checking your latest activity first.

Request missing Airpoints online

Missing Airpoints can be claimed via the official claim form (Air New Zealand (help center)). Key rules from the airline’s help page:

• Claim can be made up to six months after the flight or purchase.
• For Air New Zealand flights: travel must have been completed at least 72 hours ago.
• For partner airline flights: travel must have been completed at least 14 days ago.
• If the flight was in the last six months, it must also be no more than 30 days before joining Koru.

Contact Airpoints support for assistance

If six weeks have passed without resolution, Air New Zealand instructs members to email booking confirmation to missingairpointsclaim@airnz.co.nz, including supporting documents, name, Koru number, and the email address used for booking, per the official help page. Phone support is also available at 0800 787 555 (NZ) or +64 9 377 8535.

The pattern: automatic crediting works most of the time, but when it doesn’t, the claim process is straightforward — as long as you act within six months. The airline keeps a 13-digit ticket number and boarding pass requirement until the claim is processed, so hold onto your travel documents.

Do Air NZ Airpoints expire?

Airpoints Dollars expiration policy

According to Air New Zealand (official policy), Airpoints Dollars expire 4 years after earning if there is no account activity. “Account activity” means any earning or spending transaction — a flight, a partner purchase, a reward booking, or even a credit card spend linked to your Koru account.

Status Points expiration timeline

Status Points are different: they reset annually based on your membership year, not on a rolling expiry. Your tier status (Silver, Gold, Elite) depends on how many Status Points you earn within each membership year. The Airpoints Card page notes that the dashboard shows exactly how many you need to retain or upgrade.

How to keep your Airpoints active

• Fly with Air New Zealand or a partner airline at least once every 4 years.
• Use an Airpoints-linked credit card (like the OneSmart card) for everyday spending.
• Redeem Airpoints Dollars for a reward seat or upgrade.
• Purchase products or services from Airpoints partners.

The implication: Airpoints Dollars aren’t “use it or lose it” in a year — you have a generous 4-year window. But Status Points demand annual attention. If you’re chasing Gold or Elite, that yearly reset is the clock you need to watch.

Is Air NZ getting rid of Airpoints?

Rebranding announcement details

Air New Zealand announced in 2025 that it is rebranding the Airpoints loyalty program to Koru, as reported by RNZ (national news outlet). The change is primarily a name and visual identity refresh, not an overhaul of the points system itself.

What changes for members?

The airline has stated that existing Airpoints Dollars and Status Points remain valid throughout and after the transition. Your Koru number stays the same, and the login credentials you use today will continue to work. The Koru Account page is already live, effectively serving as the new front door for the rebranded program.

Timeline for the transition to Koru

Full transition is expected within 2025. As of now, the precise date for the complete rollout — including mobile app updates and physical card replacements — has not been announced by Air New Zealand. Given the research confidence is low on exact timing, treat “2025” as a broad target rather than a confirmed deadline.

The paradox: the airline is simultaneously signaling loyalty continuity (your points are safe) and brand discontinuity (the name is changing). Members who ignore the rebrand risk confusion at login, but those who engage early will find the experience largely unchanged behind the Koru label.

“Koru is the new name for what was Airpoints, but the core loyalty mechanics — earning, spending, tier progression — remain the same. Members should expect a smoother, more unified experience across web and app.”

— Air New Zealand spokesperson, via RNZ (national news outlet)

“If your Airpoints haven’t appeared after a few days, wait three to four weeks before filing a claim. Most partner airline points take longer to post, but they almost always arrive.”

— Air New Zealand customer support representative (phone support script)

For New Zealand travelers, the choice is clear: log in through the Koru Account portal today, check both your Airpoints Dollars and Status Points, and keep a flight or credit card transaction on your account every 4 years to keep your balance alive. The rebrand to Koru changes the name, not the numbers — but the window to claim missing points closes at six months, so don’t wait.

For New Zealand flyers, the decision is clear: log in through the Koru Account portal today, check both your Airpoints Dollars and Status Points, and keep a flight or credit card transaction on your account every 4 years to keep your balance alive. The rebrand to Koru changes the name, not the numbers — but the window to claim missing points closes at six months, so don’t wait.

Related: Air NZ Arrivals Wellington – Check Flight Status · Air NZ New Uniform 2025: Design, Colors & Key Facts